ug777's Privacy Policy
Your personal information is completely secure with us. This policy details what information is collected, how it is used and kept secure, and what your rights are.
Introduction & Scope
ug777 operates a reliable online entertainment platform for users in Bangladesh. We believe your privacy is a fundamental right. That is why we always handle your information with the highest level of care and importance. This policy may be updated from time to time, and we will notify you appropriately of any changes.
Our platform is intended only for those aged 21 or above. By using this service, you confirm that you meet this age requirement and that you accept the terms of this privacy policy.
What Information We Collect
ug777 collects only the information needed to provide our services, ensure security, and meet legal obligations. The categories of information are described below:
Identity Information
Information you provide at the time of account registration:
- Full name and date of birth
- Email address
- Mobile number
- National ID or passport number (for verification)
- Username and password (encrypted)
Financial Information
Information required for processing deposits and withdrawals:
- Payment methods (bKash, Nagad, Rocket, Upay)
- Mobile banking account number
- Bank account details (for bank transfers)
- Transaction history and records
Technical Information
Information collected automatically while you use our services:
- IP address and device identity
- Browser type and operating system
- Cookies and session data
- Login time and activity logs
- Page visit and click data
Gaming Activity Information
Information collected to improve your gaming experience:
- Game history and results
- Bet amounts and frequency
- Preferred game categories
- Bonus usage history
- Session duration
How Your Information Is Used
ug777 uses your personal information only for the specific purposes listed below. We never sell your information to third parties or use it for unrelated purposes without your permission.
3.1 Service Delivery & Operations
Your information is used to create and manage your account, process deposits and withdrawals, provide bonuses and rewards, and keep your gaming activity running without interruption.
3.2 Identity Verification & Fraud Prevention
Your information is used to confirm your identity, verify eligible age (21+), and prevent potential fraud, money laundering, or any other illegal activity.
3.3 Customer Support & Communications
Your email or contact information is used to answer your questions, resolve technical issues, and inform you of important platform updates. Our support team is available 24/7 via live chat and email.
3.4 Responsible Gaming
This information is used to analyse your gaming patterns, identify signs of excessive gambling, and offer you support guidance when needed. We take responsible gaming very seriously.
3.5 Technical Improvement & Analytics
Collected information is analysed to improve our platform's performance, plan new features, and enhance the user experience. This analysis is always conducted at an aggregated and anonymous level.
Sharing Information with Third Parties
ug777 does not sell your personal information. However, in certain limited circumstances it may be necessary to share information with trusted partners:
Payment Processors
The necessary financial information is shared with payment processors such as bKash, Nagad, Rocket, Upay, and approved banks to complete deposits and withdrawals. This information is used solely for processing transactions.
Security & Verification Services
The minimum necessary information may be shared with trusted verification service providers for identity verification and fraud prevention. These partners operate under strict confidentiality agreements.
Legal Authorities
Relevant information may be disclosed to meet legal obligations, by court order, or upon a lawful request from a competent authority. In such cases we always share only the minimum information required.
Technology Service Providers
We work with trusted technology partners for cloud storage, cybersecurity, and platform operations. All such partners are contractually bound to comply with our privacy policy.
Data Security Measures
ug777 follows industry-standard technology and processes to protect your information. Our security infrastructure is made up of the following layers:
Encryption
SSL/TLS encryption is used for all data transfers. Stored data is also kept in an encrypted state.
Access Control
Only authorised personnel are granted access to information based on specific need. All access is logged.
Firewall & Monitoring
Cyber attacks are prevented through advanced firewalls and round-the-clock network monitoring.
Regular Security Audits
Regular security testing and vulnerability assessments are conducted by third-party experts.
Two-Factor Authentication
Two-factor authentication is available for additional protection of your account.
Data Backup
Your information is regularly backed up to secure, encrypted servers so that data is never lost under any circumstance.
Important: While we are committed to ensuring the highest level of security, no method on the internet is 100% secure. You should also stay vigilant — do not share your password with anyone, and if you notice anything suspicious, inform our support team immediately.
Cookies & Tracking Technologies
ug777 uses cookies and similar tracking technologies to improve the website experience. Cookies are small text files stored on your device.
6.1 Essential Cookies
These are necessary for the website to function properly. They include login sessions, security tokens, and cart/balance information. Without these cookies, the service cannot be provided.
6.2 Performance Cookies
Used to analyse website usage and improve performance. These cookies collect statistics anonymously — no personal information is attached.
6.3 Cookie Controls
You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some site features to not work properly.
Your Rights
ug777 acknowledges and respects the following rights regarding your personal information:
A Right to Access
You can contact our support team at any time to find out what information we hold about you.
B Right to Rectification
If any of your stored information is incorrect, you can request a correction. We will make the correction as quickly as possible.
C Right to Erasure
In certain circumstances you can request that your information be deleted. However, some information must be retained for a specified period due to legal obligations.
D Right to Restrict Processing
In some cases you can request that the processing of your information be restricted. We will carefully consider each request.
E Right to Data Portability
You can request to receive the information stored about you in a structured, commonly usable format.
F Right to Object
You can object to the processing of your information for specific purposes. We will give your objection due consideration.
To exercise any of your rights or for any information-related request, please contact our support team:
Data Retention
ug777 retains your personal information only for as long as necessary.
8.1 Information for Active Accounts
All relevant information is retained for as long as your account remains active. This ensures you receive uninterrupted service.
8.2 After Account Closure
Even after an account is closed, records of financial transactions and identity verification information must be retained for a specified period as required by applicable law. After that period, this information is securely deleted.
8.3 Automatic Deletion
Once the specified retention period has ended, our system automatically and securely deletes unnecessary information. Log files and analytics data are generally retained on a short-term basis.
Protection of Minors
ug777's services are intended only for those aged 21 or above. We do not knowingly collect any information from those under 21. Age verification is mandatory at the time of account registration. If we receive information indicating that a registered user is a minor, that account will be closed immediately and all associated information will be securely deleted.
Policy Changes & Updates
10.1 Right to Make Changes
ug777 reserves the right to update this privacy policy at any time. This policy may be revised due to business changes, the launch of new services, or changes in law.
10.2 Notification
For significant changes, we will notify you by email or through a notice on the platform. For minor changes, the updated date on this page will be changed.
10.3 Continued Use
If you continue to use our services after a policy change, it will be assumed that you have accepted the revised policy. You have the right to close your account if you do not agree.
Contact Us
If you have any questions about this privacy policy, any requests regarding your information, or any concerns, please get in touch with us. Our specialist team provides support in both Bengali and English.
Live Chat Support
Use our live chat for direct and instant support. Our team is available for you 24 hours a day, 7 days a week.
Email Contact
Write to our email for detailed information requests or formal communication regarding privacy matters.
This page is the latest version of the ug777 privacy policy. Our policy across all matters is built on the principle of managing your information in a fair, transparent, and responsible manner.